DOS (Directory of local services)
The DoS is a directory of NHS services which is integrated with NHS Pathways, the clinical decision support system that supports 111 and some 999 providers.
Once someone has gone through a triage the DoS provides information about where they should go next.
The DoS uses the information already collected about the patient – such as their location and how quickly they need treatment – to provide a list of the best services for them. For example, this might be the nearest pharmacy, an urgent treatment centre or an emergency department.
The list is ranked by factors such as how close the facility is, when it is open and what services are available when they get there.
Benefits for Practice
- real-time, trusted information for health care professionals involved in patient care, which can be accessed through a variety of channels
- improved patient journey, allowing patients to receive the right care, at the right place, at the right time
- improved management of service capacity across the system