Modern general practice ‘how to’ guides – NHS “How to Guides” to support practices moving to a modern general practice model. These guides include quick wins and tips from practices who have implemented this model.

How to align capacity with demand in general practice

The How to align capacity with demand in general practice guide is for general practice teams who are seeking to better understand, manage and better align demand and capacity in their practice.  This guide is accompanied by the following tools.

• Appropriate Appointment data collection sheet
• Demand and capacity data spreadsheet
• Digital triage demand calculator
• Demand and Capacity Key terms and concepts
• Planning Toolkit
• EMIS Now – General practice workload tool
• QSIR – demand and capacity a comprehensive guide

How to improve care related processes in general practice

Below you will find ‘how to’ guides to support modern general practice. These guides provide the know-how and learning from practices and primary care networks (PCNs) across the country about tested new systems, processes and approaches that are helping the transformation to modern general practice. They complement the existing ‘creating highly usable and accessible GP website for patients’ guide and support practices and PCNs to adapt this shared knowledge to their local context and realise benefits more quickly and easily.  

• How to improve care navigation in general practice   
• How to align capacity with demand in general practice   
• How to improve telephony journeys in general practice  
• Creating highly usable and accessible GP websites for patients   
• How to improve care-related processes in general practice

Case Studies for Modern General Practice

Many areas across the region have developed new ways fo working aligned with Modern general Practice working. Below you can find some of the case studies produced to help support you in your journey.  

• Integrated Primary Care Model  – Surrey Heartlands- Greystone House surgery 

• Modern General Practice – Same Day Access Model – Acute Care Team Woodley Centre Surgery, Berkshire West  
• Modern General Practice working – Clinical Hub – Sussex – Light House surgery  
• PCN Innovation – South East Region Modern General Practice  – PCN HUB Pilot 
• Modern General Practice working – Clinical Signposting – St Lawrence Surgery 
• Modern General Practice working – Foundry 
• Modern General Practice working – Fitzalan 
• Modern General Practice – General Practice Development Toolkit 
• General Practice Opel Reporting Surrey Heartlands Health and Care Partnership  

For additional information on the South East region hub pilot here.

The National General Practice Improvement Programme (GPIP) offers valuable resources for practice and PCNs to move to and realise the benefits of the ‘modern general practice’ model and you can find more information on the GPIP webpages and resources can be found here or join the FutureNHS Improvement Connect site for more information.