The NHS People Plan 2020/21: action for us all, was published at the end of July 2020 along with Our People Promise, built on the interim People Plan to set out a range of actions to deliver this.

These are organised around four pillars:

• looking after our people– with quality health and wellbeing support for everyone
• belonging in the NHS – with a particular focus on tackling the discrimination that some staff face
• new ways of working and delivering care – making effective use of the full range of our people’s skills and experience
• growing for the future – how we recruit and keep our people, and welcome back colleagues who want to return

NHS people have been further prioritised in the national planning guidance for 2021/22 and 2022/23, and work continues to develop for the longer term.

Benefits for Practice

• staff feeling psychologically safe
• inclusive employer
• better relationships – a tighter ship
• human’s first – having compassionate leadership which gives back
• better productivity
• happier and more emotionally resilient team
• recruiting and retaining the right skilled team
• reducing the pressure and reliance on GP and senior nursing team
• becoming a more attractive place to work
• attracting staff from outside of healthcare

Benefits for patients

• more resilient workforce meaning fewer dips in access and missed Appointments
• a more diverse and reflective workforce to meet their needs
• practice teams who are skilled and up to date
• better patient satisfaction
• higher levels of safety
• better outcomes

Multi-Disciplinary Teams (MDT)