The Folkestone, Hythe and Rural PCN Hub Pilot Project
The Primary Care Network Access Innovation Pilot: the Folkestone Hythe and Rural PCN Hub
As part of our PCN access innovation work, we have supported a pilot project led by Folkestone, Hythe and Rural PCN to improve patient access to services and manage increased demand on local GP practices.
The project involved:
- The integration of PCN services via central appointment booking, seamless referral/communications, and the ability to consult patients via a single system.
- Improving access for patients by providing additional hub appointments and the delivery of online consultations through a PCN-level eHub.
- Supporting collaborative working via federated administrative services, the delivery of enhanced services, the development of clinical hubs, and the involvement of other community providers.
- Enabling PCN-level prescribing via electronic prescribing within a single clinical service.
- Securing workforce efficiencies via single sign-on for ARRS staff via a dedicated smart card and functionality that allows staff to work remotely.
- Strengthening business intelligence via demand/capacity modelling, utilisation tools, monitoring of eHub activity and automated tracking of QOF & IIF data.
You can explore the full blueprint for the project or download a range of in-depth guides and practical resources designed for PCNs interested in pursuing the approach.
- A blueprint guide (PDF version)
- A blueprint guide (website version)
Perspectives guides and Additional Resources
- Perspectives Guide 1: Building access and capacity through a hub approach
- Perspectives Guide 2: Designing and developing your hub workforce
- Perspectives Guide 3: Innovating at scale: lessons from the hub pilot
- Perspectives Guide 4: Harnessing your hub’s data and intelligence