{"text_format":"1","workbook":"xlsx","n_sheets":6,"sheets":["Notes","Summary","PTS STP","PTS Org","Mode Org","BS"],"not_rendered":{"charts":0,"images":0,"macros":1,"external_links":1,"defined_names":15,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Notes","index":0,"n_rows":2,"n_cols":8,"rows_kept":2,"cut":false,"hidden":false,"merged":[]}
[]
["Ambulance Friends and Family Test (FFT) data - August 2021",null,null,null,null,null,null," Show data for:"]

{"sheet":"Summary","index":1,"n_rows":14,"n_cols":11,"rows_kept":14,"cut":false,"hidden":false,"merged":[[11,1,13,1],[5,1,6,2],[5,5,5,6],[5,7,5,8],[5,9,5,10],[7,1,7,2],[8,1,10,1]]}
[]
[]
[]
[]
[]
[null,"FFT",null,"Number of organisations submitting","Total responses to date","Responses",null,"Percentage Positive",null,"Percentage Negative"]
[null,null,null,"2021-08-01","2021-08-01","2021-08-01","2021-07-27","2021-08-01","2021-07-27","2021-08-01","2021-07-27"]
[null,"Ambulance Total",null,12,236815,null,null,"NA","NA","NA","NA"]
[null,"Patient Transport Services","Total",12,221850,5549,5503,0.91187601369616145,0.85916772669453023,6.2533789872049023E-2,9.6492822097037981E-2]
[null,null,"NHS",11,163641,4303,4638,0.89681617476179409,0.83915480810694265,7.6225888914710674E-2,0.11039241052177663]
[null,null,"IS",1,58563,1246,865,0.963884430176565,0.96647398843930632,1.5248796147672551E-2,2.1965317919075144E-2]
[null,"See and Treat","Total","-",14965,"-","-","NA","NA","NA","NA"]
[null,null,"NHS","-",14965,"-","-","NA","NA","NA","NA"]
[null,null,"IS","-",0,"-","-","NA","NA","NA","NA"]

{"sheet":"PTS STP","index":2,"n_rows":24,"n_cols":12,"rows_kept":24,"cut":false,"hidden":false,"merged":[[7,5,8,5],[7,6,7,11],[4,1,5,1],[4,4,5,4],[7,0,8,0],[7,1,8,1],[7,2,8,2],[7,3,8,3],[7,4,8,4]]}
[]
[]
[]
[]
[null,null,null,null,null,null,"  "]
[]
[]
["STP Code","STP Name","Total Responses","Total Eligible","Percentage Positive","Percentage Negative","Breakdown of Responses"]
[null,null,null,null,null,null,"Very Good","Good","Neither Good nor Poor","Poor","Very Poor","Don't Know"]
[null,"England (including Independent Sector Providers)",5549,490817,0.91187601369616145,6.2533789872049023E-2,3279,1781,133,274,73,9]
[null,"England (excluding Independent Sector Providers)",4303,452549,0.89681617476179409,7.6225888914710674E-2,2306,1553,111,263,65,5]
[null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,C13:C40),\"-\")","v":5549},{"$f":"IFERROR(SUBTOTAL(9,D13:D40),\"-\")","v":490817},{"$f":"IFERROR((G12+H12)/SUM(G12:L12),\"-\")","v":0.91187601369616145},{"$f":"IFERROR((J12+K12)/SUM(G12:L12),\"-\")","v":6.2533789872049023E-2},{"$f":"IFERROR(SUBTOTAL(9,G13:G40),\"-\")","v":3279},1781,133,274,73,9]
["QHM","CUMBRIA AND NORTH EAST STP",114,41976,0.95614035087719296,3.5087719298245612E-2,86,23,1,2,2,0]
["QKK","OUR HEALTHIER SOUTH EAST LONDON STP",987,22994,0.95947315096251262,1.7223910840932118E-2,749,198,23,14,3,0]
["QMJ","NORTH LONDON PARTNERS IN HEALTH & CARE (STP)",250,4078,0.94799999999999995,0.02,198,39,7,5,0,1]
["QOP","GREATER MANCHESTER HEALTH & SOCIAL CARE PARTNERSHIP",1123,99631,0.94835262689225286,2.8495102404274265E-2,943,122,22,9,23,4]
["QRL","HAMPSHIRE AND THE ISLE OF WIGHT STP",45,1039,0.97777777777777775,0,41,3,1,0,0,0]
["QRV","NORTH WEST LONDON HEALTH & CARE PARTNERSHIP (STP)",1685,4148,0.81127596439169136,0.15548961424332344,211,1156,56,231,31,0]
["QT1","NOTTINGHAM AND NOTTINGHAMSHIRE HEALTH AND CARE STP",8,23783,0.5,0.5,4,0,0,1,3,0]
["QU9","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST STP",16,70753,0.9375,0,7,8,1,0,0,0]
["QUA","THE BLACK COUNTRY AND WEST BIRMINGHAM STP",0,69428,"NA","NA",0,0,0,0,0,0]
["QUE","CAMBRIDGESHIRE AND PETERBOROUGH STP",72,45152,0.95833333333333337,4.1666666666666664E-2,65,4,0,1,2,0]
["QWO","WEST YORKSHIRE AND HARROGATE HEALTH & CARE PARTNERSHIP (STP)",3,69567,"*","*",2,0,0,0,1,0]
["IS1","INDEPENDENT SECTOR PROVIDERS",1246,38268,0.963884430176565,1.5248796147672551E-2,973,228,22,11,8,4]

{"sheet":"PTS Org","index":3,"n_rows":24,"n_cols":13,"rows_kept":24,"cut":false,"hidden":false,"merged":[[7,6,8,6],[7,7,7,12],[4,1,5,2],[4,5,5,5],[7,0,8,0],[7,1,8,1],[7,2,8,2],[7,3,8,3],[7,4,8,4],[7,5,8,5]]}
[]
[]
[]
[]
[]
[]
[]
["STP Code","Org Code","Organisation Name","Total Responses","Total Eligible","Percentage Positive","Percentage Negative","Breakdown of Responses"]
[null,null,null,null,null,null,null,"Very Good","Good","Neither Good nor Poor","Poor","Very Poor","Don't Know"]
[null,null,"England (including Independent Sector Providers)",5549,490817,0.91187601369616145,6.2533789872049023E-2,3279,1781,133,274,73,9]
[null,null,"England (excluding Independent Sector Providers)",4303,452549,0.89681617476179409,7.6225888914710674E-2,2306,1553,111,263,65,5]
[null,null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,D13:D40),\"-\")","v":5549},{"$f":"IFERROR(SUBTOTAL(9,E13:E40),\"-\")","v":490817},{"$f":"IFERROR((H12+I12)/SUM(H12:M12),\"-\")","v":0.91200865488640459},{"$f":"IFERROR((K12+L12)/SUM(H12:M12),\"-\")","v":6.2387306166606565E-2},{"$f":"IFERROR(SUBTOTAL(9,H13:H40),\"-\")","v":3277},1781,133,274,72,9]
["QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",114,41976,0.95614035087719296,3.5087719298245612E-2,86,23,1,2,2,0]
["QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",987,22994,0.95947315096251262,1.7223910840932118E-2,749,198,23,14,3,0]
["QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",250,4078,0.94799999999999995,0.02,198,39,7,5,0,1]
["QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",1123,99631,0.94835262689225286,2.8495102404274265E-2,943,122,22,9,23,4]
["QRL","R1F","ISLE OF WIGHT NHS TRUST",45,1039,0.97777777777777775,0,41,3,1,0,0,0]
["QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",1685,4148,0.81127596439169136,0.15548961424332344,211,1156,56,231,31,0]
["QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",8,23783,0.5,0.5,4,0,0,1,3,0]
["QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",16,70753,0.9375,0,7,8,1,0,0,0]
["QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",0,69428,"NA","NA",0,0,0,0,0,0]
["QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",72,45152,0.95833333333333337,4.1666666666666664E-2,65,4,0,1,2,0]
["QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",3,69567,"*","*","*","*","*","*","*","*"]
["IS1","8JR17","ERS MEDICAL",1246,38268,0.963884430176565,1.5248796147672551E-2,973,228,22,11,8,4]

{"sheet":"Mode Org","index":4,"n_rows":24,"n_cols":11,"rows_kept":24,"cut":false,"hidden":false,"merged":[[4,1,5,2],[4,4,5,4],[7,0,8,0],[7,1,8,1],[7,2,8,2],[7,3,8,3],[7,4,7,10]]}
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["STP Code","Org Code","Organisation Name","Total Responses","Breakdown of Responses"]
[null,null,null,null,"Mode SMS","Mode Electronic Discharge","Mode Paper Discharge","Mode Paper Home","Mode Telephone","Mode Online","Mode Other"]
[null,null,"England (including Independent Sector Providers)",5549,1123,24,2713,132,1257,300,0]
[null,null,"England (excluding Independent Sector Providers)",4303,1123,24,1467,132,1257,300,0]
[null,null,"Selection (excluding suppressed data)",{"$f":"IFERROR(SUBTOTAL(9,D13:D37),\"-\")","v":5549},1123,24,2713,132,1257,289,0]
["QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",114,0,0,0,106,0,8,0]
["QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",987,0,0,0,0,987,0,0]
["QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",250,0,0,0,0,250,0,0]
["QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",1123,1123,0,0,0,0,0,0]
["QRL","R1F","ISLE OF WIGHT NHS TRUST",45,0,0,44,0,0,1,0]
["QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",1685,0,24,1423,0,0,238,0]
["QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",8,"*","*","*","*","*","*","*"]
["QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",16,0,0,0,0,16,0,0]
["QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",0,0,0,0,0,0,0,0]
["QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",72,0,0,0,26,4,42,0]
["QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",3,"*","*","*","*","*","*","*"]
["IS1","8JR17","ERS MEDICAL",1246,0,0,1246,0,0,0,0]

{"sheet":"BS","index":5,"n_rows":14,"n_cols":36,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,"Sort","Region code","Region Name","Org code","Org Name","Sort range…","Sort range…","Sort range…","Reference Region List:","Code…","Name…","Linked Region List (PTS, SaT, Mode):","Code…","Name…","Code…","Name…","Code…","Name…","Reference Lists (PTS, SaT, Mode):","Code…","Code…","Name…","Code…","Code…","Name…","Code…","Code…","Name…","Org Linked Lists:","Code…","Name…","Code…","Name…","Code…","Name…"]
["PTS Region",1,1,1,"N/A","N/A","STP Code","STP Code","STP Code",null,"QHM","CUMBRIA AND NORTH EAST STP",null,"IS1","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST STP",null,null,"IS1","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST STP",null,"QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,null,"QHM","RX6","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,"8JR17","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,null,"8JR17","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST"]
["SaT Region",1,1,1,"N/A","N/A","STP Name","Org Code","Org Code",null,"QKK","OUR HEALTHIER SOUTH EAST LONDON STP",null,"QHM","CAMBRIDGESHIRE AND PETERBOROUGH STP",null,null,"QHM","CAMBRIDGESHIRE AND PETERBOROUGH STP",null,"QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,null,null,"QKK","RJ1","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,"R1F","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,null,"R1F","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST"]
["PTS Org",1,1,1,1,1,"Total Responses","Organisation Name","Organisation Name",null,"QMJ","NORTH LONDON PARTNERS IN HEALTH & CARE (STP)",null,"QKK","CUMBRIA AND NORTH EAST STP",null,null,"QKK","CUMBRIA AND NORTH EAST STP",null,"QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,null,null,"QMJ","RRV","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,"RJ1","ERS MEDICAL",null,null,"RJ1","ERS MEDICAL"]
["SaT Org",1,1,1,1,1,"Total Eligible","Total Responses","Combined total responses",null,"QOP","GREATER MANCHESTER HEALTH & SOCIAL CARE PARTNERSHIP",null,"QMJ","GREATER MANCHESTER HEALTH & SOCIAL CARE PARTNERSHIP",null,null,"QMJ","GREATER MANCHESTER HEALTH & SOCIAL CARE PARTNERSHIP",null,"QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,null,null,"QOP","RX7","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,"RRV","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST",null,null,"RRV","GUY'S AND ST THOMAS' NHS FOUNDATION TRUST"]
["Mode Org",1,1,1,1,1,"Percentage Recommended","Total Eligible","SMS/Text/\nSmartphone app",null,"QRL","HAMPSHIRE AND THE ISLE OF WIGHT STP",null,"QOP","HAMPSHIRE AND THE ISLE OF WIGHT STP",null,null,"QOP","HAMPSHIRE AND THE ISLE OF WIGHT STP",null,"QRL","R1F","ISLE OF WIGHT NHS TRUST",null,null,null,"QRL","R1F","ISLE OF WIGHT NHS TRUST",null,"RX6","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,null,"RX6","IMPERIAL COLLEGE HEALTHCARE NHS TRUST"]
[null,null,null,null,null,null,"Percentage Not Recommended","Percentage Recommended","Electronic tablet",null,"QRV","NORTH WEST LONDON HEALTH & CARE PARTNERSHIP (STP)",null,"QRL","Independent Sector Providers",null,null,"QRL","Independent Sector Providers",null,"QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,null,null,"QRV","RYJ","IMPERIAL COLLEGE HEALTHCARE NHS TRUST",null,"RX7","ISLE OF WIGHT NHS TRUST",null,null,"RX7","ISLE OF WIGHT NHS TRUST"]
[null,null,null,null,null,null,"Extremely Likely","Percentage Not Recommended","Paper/Postcard in care/at discharge",null,"QU9","BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST STP",null,"QRV","NORTH LONDON PARTNERS IN HEALTH & CARE (STP)",null,null,"QRV","NORTH LONDON PARTNERS IN HEALTH & CARE (STP)",null,"QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,null,null,"QT1","RX9","EAST MIDLANDS AMBULANCE SERVICE NHS TRUST",null,"RX8","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,"RX8","NORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST"]
[null,null,null,null,"1 Very Good","2 Good","3 Neither good nor poor","4 Poor","5 Very poor","6 Dont Know","Total Responses","THE BLACK COUNTRY AND WEST BIRMINGHAM STP",null,"QT1","NORTH WEST LONDON HEALTH & CARE PARTNERSHIP (STP)",null,null,"QT1","NORTH WEST LONDON HEALTH & CARE PARTNERSHIP (STP)",null,"QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,null,"QU9","RYE","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,"RX9","NORTH WEST AMBULANCE SERVICE NHS TRUST",null,null,"RX9","NORTH WEST AMBULANCE SERVICE NHS TRUST"]
[null,null,null,null,null,null,"Neither","Likely","Telephone survey",null,"QUE","CAMBRIDGESHIRE AND PETERBOROUGH STP",null,"QU9","OUR HEALTHIER SOUTH EAST LONDON STP",null,null,"QU9","OUR HEALTHIER SOUTH EAST LONDON STP",null,"QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,null,null,"QUA","RYA","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,"RYA","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST",null,null,"RYA","SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Unlikely","Neither","Online survey",null,"QWO","WEST YORKSHIRE AND HARROGATE HEALTH & CARE PARTNERSHIP (STP)",null,"QUA","WEST YORKSHIRE AND HARROGATE HEALTH & CARE PARTNERSHIP (STP)",null,null,"QUA","WEST YORKSHIRE AND HARROGATE HEALTH & CARE PARTNERSHIP (STP)",null,"QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,null,null,"QUE","RYC","EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST",null,"RYC","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST",null,null,"RYC","UNIVERSITY COLLEGE LONDON HOSPITALS NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Extremely Unlikely","Unlikely","Other",null,"IS1","Independent Sector Providers",null,"QUE",{"$error":"#N/A"},null,null,"QUE",{"$error":"#N/A"},null,"QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,null,null,"QWO","RX8","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,"RYE","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST",null,null,"RYE","WEST MIDLANDS AMBULANCE SERVICE UNIVERSITY NHS FOUNDATION TRUST"]
[null,null,null,null,null,null,"Don't Know","Extremely Unlikely",null,null,null,null,null,"QWO",{"$error":"#N/A"},null,null,"QWO",{"$error":"#N/A"},null,"IS1","8JR17","ERS MEDICAL",null,null,null,"IS1","8JR17","ERS MEDICAL",null,"RYJ","YORKSHIRE AMBULANCE SERVICE NHS TRUST",null,null,"RYJ","YORKSHIRE AMBULANCE SERVICE NHS TRUST"]
[null,null,null,null,null,null,null,"Don't Know"]